SHIPPING & RETURNS

UK Mainland Deliveries

All Mainland UK orders will be delivered via either Royal Mail, UPS, DPD, Hermes or DHL, dependant on the rates given, taking up to 3 - 5 business days. Certain cases, late delivery may be out of our control. 

Standard Delivery

Our delivery is based on weight of order. Please see below the following:

0-2kg - £3.75

2-6kg - £4.99

6kg + - £6.50

This will be calculated based on product at checkout. Please note this is an untracked service.  

Express Delivery

Next day delivery is offered for £12, if ordered before 12pm, or a 2 day tracked delivery after 12pm.

EU Deliveries 

All EU orders will be delivered via Royal Mail, Standard Airmail or UPS, taking up to 5-7 working days. Please allow longer for further distances, we suggest up to 21 working days.

Standard delivery is dependant on price.

0-£50 - £15 

£51-£150  - £30 

£150+ - £45 

We always aim to ship your order as quickly as possible, however, our delivery times are reliant on our couriers and we cannot be held responsible for any third-party delays to deliveries. Please note that during the Christmas period or in extreme weather conditions deliveries might take a little longer. 

Please note with Brexit, there may be VAT charges occurring from your destination customs. These are responsibilities that cannot be bared by Milly Sands and will be paid by the customer. 

Return & Exchange Policy

Milly Sands allows 21 days to return a product that you are not satisfied with or faulty. Your right of return starts from the moment each order is delivered. Return this product to us within this time frame, at your own expense (unless faulty) to the address stated in the invoice.

We request that you send us the products by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain your responsibility.

 

Please contact Milly Sands for return address

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